Alternatively, you could also visit Manage > Apps > Chat > Microsoft Teams > Manage. Click the "Configure" button in that link to navigate to the Microsoft Teams manage page inside HappyFox. Post successful installation, you will be returned to the teams channel with a "Successfully Authenticated" message.We request you to be patient in this regard. If the above action is successful, you'll be redirected back to your Teams account, with the message "Successfully Authenticated".Īlert 🚨: You may experience a delay of 1-2 minutes in receiving responses from the HappyFox bot.You'll have to authenticate your HappyFox account with your agent credentials. You'll be redirected to a new page where you'll be asked to enter your HappyFox subdomain.Authorize your HappyFox account with the linked team by clicking the "Link HappyFox" button present inside a message from the app.You'd have received a welcome message from the HappyFox app. Once added, navigate to the general channel of the team.Now add the app to the desired teams in your Microsoft Teams workspace. Click the dropdown adjacent to "Add" and click "Add to teams".You'll be redirected to your Teams application and will be presented with a HappyFox app pop-up.
Click the "Get it now" button on the left pane. You'll be taken to the Microsoft teams marketplace.In the subsequent screen, click the " Add to Teams" button.Navigate to Apps > Chat > Microsoft Teams.Log in to your HappyFox account as an agent.
#Happyfox chat install
Permission Alert 🔐: You would need " Manage apps settings" managerial permission to install or configure Microsoft Teams app for your HappyFox account. Note: It is possible to integrate multiple teams within your Microsoft Teams workspace with your HappyFox account. Search for external Knowledge Base articles by the HappyFox bot inside Microsoft Teams.Configure Smart rules to post condition-based notifications about tickets in your Microsoft Teams channels automatically.Create, respond, and modify help desk tickets from within your Microsoft Teams workspace.Post Ticket-Related events (New Ticket, Agent Replies, etc.) instantly to any Teams channel of your choice.With HappyFox-Teams integration, you can: Integration Walkthrough: (Setup + Features)
#Happyfox chat plus
The HappyFox-Teams integration lets you to automatically push select ticketing events from HappyFox Help Desk (new ticket creation, ticket assignment, category change, etc) instantly to any Teams channel of your choice.Īvailable Plans: ✖️ Mighty ✔️ Fantastic ✔️ Enterprise ✔️ Enterprise Plus Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integrations.
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